Transnet is transcription software that is supplied by the company Dictaphone. It is installed on your computer and requires a footpedal and a Dictaphone Boomerang attachment between the footpedal and PC to control playback. The footpedal is attached via a USB port or can have an adapter that allows it to connect as a game port.

HOW TRANSNET WORKS

Transnet which is the transcription client works in conjunction with a Dictaphone server. A secure connection is made between the two, jobs are downloaded to Transnet and the typist transcribes the files. When the typist is finished they will ’sign off’ the job and this updates the status on the server to show it is complete. Once a job has the left the transcription queue another dictation will download automatically.

KNOWN SUPPORT ISSUES

Problem :  Job becomes locked to a typist and shows as in ‘USE’ on the server (Joblister).
Solution : No manual intervention can help, unfortunately, you just have to wait for the system to release the job.

Problem : Typist cannot download any more work even though the queue is empty/Server shows the typist to have jobs transferred to her/him that they dont appear to have in Transnet.

Solution :

1. Close Transnet
2.  Go to ‘C:\Program Files\Dictaphone EXV Clients\TransNetAudio’.
3.  Inside you will see a folder with the User ID of the typist. Delete this folder.
4. Go back onto the server (Joblister) and release any jobs that were assigned to the teleworker.
5. Open Transnet and login. Jobs should now begin to download as normal.

All this changed recently and without warning, one day my mails were being downloaded and the next day Outlook could not access the Hotmail servers.

Folder: Inbox Synchronizing headers: reported error (0x800CCC33) : ‘Access to the account was denied. Verify that your username and password are correct. The server responded ‘Forbidden’.’

The good news is that after a bit of googling I came across a forum with lots of people having the same issue. Luckily someone had done abit more digging and had found an explanation :

In June 2009, Microsoft announced a change to the way Outlook, Outlook Express, and Entourage programs access Hotmail which may require customers to take action.
To continue to receive e-mail from your Hotmail account, please select one of the alternative solutions …... Full details here

As I have Outlook 2007 the solution involved downloading and installing ‘Office Outlook connector‘. This was a simple install and a quick restart of Outlook had my email downloading within no time.

A suprisingly painless fix from Microsoft but I have to agree with the people in the forums that an automatic prompt to install the connector and a less cryptic message from ‘Send/Receive’ would have been preferable.